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This page tells you what to do if you have a complaint.
York CVS aims to provide all its users with the best possible service at all times.
However, we recognise that from time to time there may be occasions when people feel that the service provided falls short of what might reasonably be expected.
Your continued custom and goodwill is greatly valued by us and therefore if you have a complaint to make, we would like you to tell us about it.
What you should do if you have a complaint
We would encourage you to voice your dissatisfaction as soon as possible to a member of the CVS Staff who should try to put the matter right. However, if the matter is still not resolved to your satisfaction, please proceed as follows:
- You should make your complaint in person, by telephone or in writing, to the Chief Executive of the York CVS who will normally acknowledge receipt of any complaint within 7 days. The address to write to is given below.
- The Chief Executive will undertake to investigate the circumstances leading to the complaint and take steps to put the matter right.
- If you are still dissatisfied with the outcome, you have the right to put your complaint to the Chair of the Board of Trustees. The Chair's decision will be final.
The Board of Trustees shall be regularly informed by the Chief Executive of the number and nature of any complaints and the outcome.
Contact address for York CVSYork CVS, 15 Priory Street, York YO1 6ET
Telephone: (01904) 62 11 33
You can find the York CVS Office on Multimap.